Postal Service Practice Exam 2025 – Comprehensive Study Resource

The role of a Postal Clerk primarily involves handling transactions and providing postal information, which encompasses a variety of key responsibilities. This includes selling postage stamps, processing mail and packages, and assisting customers with inquiries related to postal services. Postal Clerks serve as the face of the post office, directly interacting with the public to ensure that customers receive the necessary assistance and information regarding mailing options, rates, and services available.

Effective communication and customer service skills are crucial in this position, as Postal Clerks must be able to explain postal regulations, provide guidance on shipping options, and handle any issues that customers may encounter. This role is central to the day-to-day operations of a post office, supporting the overall mission of the postal service to facilitate mail delivery and provide quality service to the community.

In contrast, managing post office finances is typically a responsibility designated to higher-level management or administrative staff, while delivering mail to local homes is performed by mail carriers. Similarly, operating sorting machines is usually within the purview of specialized workers who focus on the logistics of mail processing, rather than the customer service aspect that defines the Postal Clerk's role.